East Japan Railway Company (JR East) informs that due to a communication failure that occurred at around 5:00 p.m. on May 10, it has been difficult to connect to the “Mobile Suica” application (Android/iOS version) for services that require communication, such as logging into the application and recharging via the application.
The remaining charge balance and purchased commuter passes, etc. at touch are not affected and can be used as usual.
If an error occurs and a charge or green ticket purchase fails, a record at the time of the attempted charge operation may be temporarily reflected in the card usage bulletin e-mail or statement, but this amount will not be charged unless it is reflected in the charge balance, which is assumed to be erased after a certain period of time. The amount will be erased after a certain period of time (varies by card company).
Mobile PASMO/Apple Pay PASMO has also been experiencing communication problems since around 6:20 p.m., making it difficult to log in to the PASMO application, recharge, purchase commuter passes, and so on.
© Source travel watch
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