As of 1:20 p.m. on May 30, JR East reported that it is experiencing difficulties in recharging and purchasing commuter passes and green tickets with the Mobile Suica application. The company is confirming the possibility that the problem may be caused by another company’s payment system, but if you are in a hurry, it has announced that you should use cash to recharge at a ticket vending machine.
The remaining amount already charged or commuter passes already purchased will not be affected and can be used as usual.
If an error occurs and a charge or green ticket purchase fails, a record at the time of the attempted charge operation may be temporarily reflected in the card usage bulletin e-mail or statement, but this amount will not be charged unless it is reflected in the charge balance, which is assumed to be erased after a certain period of time. The amount will be erased after a certain period of time (varies by card company).
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