Tokyo Metro, in cooperation with allganize Japan, has launched a chatbot service equipped with generative AI that responds 24 hours a day, 365 days a year. In addition, the company will begin operating a dedicated system for in-house customer center operations equipped with a generative AI.
To use the chatbot, click on the icon that appears in the lower right corner of the Tokyo Metro Web site to launch the chatbot.
Compared to the conventional Tokyo Metro chatbot, which responds based on a pre-assumed FAQ, the new chatbot features an expanded range of inquiries that it can respond to. In addition to enhancing existing functions, the new system can generate appropriate responses based on information from official websites and other sources by utilizing a generative AI.
In addition, inquiries about lost and found items, which were previously accepted by e-mail, will now be handled through chatbots, which will allow users to enter the necessary information in a conversational format according to the type of item they have lost.
The customer center will use the generated AI to understand the content of email inquiries, search for the information necessary to respond, and prepare a draft response. By automating a series of tasks that were previously performed manually by operators, the center aims to improve operational efficiency and respond to a greater number of inquiries.
© Source travel watch
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