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Toei Transportation Lost and Found Service Uses Chat Format to Locate Lost and Found Items; AI Image Recognition System Makes Finding Lost and Found Items Easier

Posted on 2025-06-062025-06-09 by Editor in Chief

The Tokyo Metropolitan Transportation Bureau will launch “find chat,” a search service for lost and found items using the “Lost and Found Cloud find” developed by find, at 9:00 a.m. on June 10.

The service accepts inquiries about lost and found items 24 hours a day via chat from smartphones and PCs, and replies are made via chat between 9:00 am and 10:00 pm. The system also has a mechanism in place that allows users to attach an image to their inquiry so that the AI can determine the characteristics of the item and make it easier to find.

The service is available by accessing the find chat website and authenticating your e-mail address, and does not require the installation of an application.

Lost and found items are accepted on board or in stations of Toei Subway, Toei Bus, Tokyo Sakura Tram (Toden Arakawa Line), and Nippori-Toneri Liner.

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